ROLE OF ELECTRONIC BANKING SYSTEM AS A TOOL OF IMPROVING BANKING SERVICES IN RWANDAN COMMERCIAL BANKS. Case study of Bank of KIGALI [BK], Branch of RUSIZI

Abstract

The study on “The role Electronic Banking system as a tools of improving Banking Services in Rwanda commercial banks” this study we was conducted in Bank of Kigali, Kamembe branch, with purpose of highlighting the role of using Electronic Banking system for the improvements Banking services. The researcher had intention of responding to three questions: what is the reason why there are still long line of customers at front of the Banks while using different tools of E banking system even if banks had updated all electronic banking system? What are the benefit of using electronic banking system for customers and banks over still using manual banking system? What are the challenges and problem’s faced by using Electronic banking systems?